Your privacy matters to us. This Privacy Policy explains in plain terms exactly what personal data hsd123 collects, how we use it, who we share it with, how long we keep it, and what rights you have over your own information.
All data transmitted between you and hsd123 is encrypted end-to-end.
We never sell or rent your personal information to third-party advertisers.
Access, correct, or request deletion of your data at any time via support.
We collect only the data necessary to deliver a safe and compliant service.
hsd123 ("we", "us", "our") is the data controller responsible for the personal data of Members and visitors who interact with the hsd123 Platform. We are committed to handling your personal information with transparency, care, and integrity — in full compliance with internationally recognised data protection principles.
This Privacy Policy is written in plain, accessible English. It is designed to give you a clear understanding of our data practices so that you can make informed decisions about sharing your information with us. If you have any questions not answered by this document, our Data Protection contact details are provided in Section 16.
The hsd123 Platform is designed and marketed for English-preference players based in Indonesia. All data processing activities described in this policy are carried out with the Indonesian market context in mind — including our use of local banking partners (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) for the processing of deposits and withdrawals.
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person — including name, email address, phone number, national identity number (NIK), IP address, and financial data. |
| "Processing" | Any operation performed on personal data, including collection, storage, use, disclosure, transfer, or deletion. |
| "Data Controller" | The entity that determines the purposes and means of processing personal data — in this case, hsd123. |
| "Data Processor" | Any third party that processes personal data on behalf of hsd123 under a contractual data processing agreement. |
| "Member" / "User" | Any individual who has registered an Account on the hsd123 Platform or who accesses Platform content as a visitor. |
| "KYC" | Know Your Customer — the identity verification process required to confirm a Member's identity and comply with applicable anti-money-laundering obligations. |
| "Cookies" | Small text files stored on your device by a web browser at the request of the Platform, used to remember preferences and analyse site usage. |
hsd123 collects personal data only to the extent necessary to deliver our services safely and in compliance with applicable requirements. The categories of personal data we may collect and hold are as follows:
| Category | Specific Data Points |
|---|---|
| Identity Data | Full legal name, date of birth, Indonesian national identity number (NIK / KTP number), selfie photograph and identity document images (for KYC). |
| Contact Data | Email address, Indonesian mobile phone number, residential address. |
| Account Data | Username, hashed password, Account preferences, communication preferences, security question answers. |
| Financial Data | Bank account name and number (for withdrawal verification), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history, deposit and withdrawal records, balance history. |
| Technical Data | IP address, browser type and version, device type, operating system, time zone, screen resolution, session duration, clickstream data, login timestamps. |
| Behavioural / Gaming Data | Betting history, game session logs, wagering patterns, bonus usage, responsible gaming tool settings (deposit limits, session limits, self-exclusion status). |
| Communications Data | Records of live chat transcripts, support emails, and WhatsApp messages exchanged with hsd123 support agents. |
| Marketing Preferences | Your opt-in or opt-out status for promotional emails, SMS notifications, and push notifications. |
hsd123 collects personal data through the following channels:
We use the personal data we collect for the following purposes:
hsd123 processes personal data on the following legal bases:
hsd123 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may, however, share your data with the following categories of recipients where necessary:
The hsd123 Platform uses cookies and similar tracking technologies to deliver a functional and personalised experience. The categories of cookies we use are as follows:
| Cookie Type | Purpose | Consent Required? |
|---|---|---|
| Strictly Necessary | Session management, authentication, security tokens, load balancing. The Platform cannot function without these cookies. | No — essential |
| Functional | Remembering your language preferences, display settings, and responsible gaming tool configurations between sessions. | No — functional |
| Analytical | Aggregate, anonymised data on how users navigate the Platform — page views, session duration, feature usage. Used to improve the Platform. | Yes — opt-in |
| Marketing | Tracking promotional campaign performance and attributing registration or deposit events to specific marketing channels. No cross-site tracking. | Yes — opt-in |
You can manage your cookie preferences at any time through the cookie settings panel accessible from the Platform footer area. Blocking strictly necessary cookies may prevent certain Platform features from functioning correctly.
hsd123 retains personal data for no longer than is necessary for the purposes for which it was collected, and in accordance with applicable legal retention obligations. Our standard retention periods are as follows:
When personal data is no longer required for any of the purposes above, hsd123 will securely delete or anonymise it in accordance with our internal data disposal procedures.
hsd123 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
As a data subject, you have the following rights with respect to the personal data hsd123 holds about you. To exercise any of these rights, please contact our support team using the details in Section 16. We will respond to all verified requests within 30 days.
Right of Access Request a copy of all personal data we hold about you and information about how it is processed.
Right to Rectification Request correction of any inaccurate or incomplete personal data we hold about you.
Right to Erasure Request deletion of your personal data where there is no overriding legal or regulatory obligation for us to retain it.
Right to Restriction Request that we limit the processing of your personal data in certain circumstances — for example, while a dispute is being resolved.
Right to Portability Receive a structured, machine-readable copy of the data you provided to us and request its transfer to another controller.
Right to Object Object to processing carried out on the basis of legitimate interests, including direct marketing and profiling for that purpose.
Withdraw Consent Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without penalty.
Automated Decisions Request human review of any decision made about you solely by automated means that produces a significant effect on your Account.
Please note that certain rights may be limited where hsd123 has a legal obligation to retain or process your data — for example, KYC records required under AML regulations cannot be deleted on request while the retention period is active.
The hsd123 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If you believe that a person under 21 has provided personal data to hsd123 — whether by misrepresenting their age during registration or by any other means — please notify us immediately using the contact details in Section 16.
Upon receiving such a notification, hsd123 will investigate promptly. If the Account is confirmed to belong to a minor, we will close the Account, delete the associated personal data (subject to any mandatory AML retention obligations), and take appropriate action in line with our responsible gaming obligations.
hsd123 employs age-verification checks during the registration process and at the KYC stage. Submitting false age information constitutes a material breach of our Terms & Conditions.
The hsd123 Platform serves Members primarily based in Indonesia. However, some of our technical infrastructure, cloud hosting, and third-party service providers operate from servers located outside Indonesia. When your personal data is transferred to a jurisdiction outside your country of residence, hsd123 takes appropriate steps to ensure that the transfer is conducted securely and that the recipient provides an adequate level of data protection, including:
If you have questions about where your data is processed or wish to obtain further information about the safeguards in place, please contact us using the details in Section 16.
The hsd123 Platform does not contain links to external third-party websites, social media platforms, or unaffiliated services. All navigation links on the Platform direct users to pages within the hsd123 domain only. If you independently navigate to any external website after visiting hsd123, please be aware that we have no control over, and accept no responsibility for, the privacy practices of any third-party site. We encourage you to read the privacy policy of any external service you use.
hsd123 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or regulatory guidance. Where we make material changes — such as introducing a new category of data collection or a new data sharing arrangement — we will notify you by posting a prominent notice on the Platform and, where reasonably practicable, by sending an email to your registered address at least seven (7) days before the changes take effect.
Minor, non-material updates (such as improved wording clarity or typographical corrections) may be made without advance notice. The "Last updated" date displayed at the top of this page will always reflect the date of the most recent revision. We recommend that Members review this policy periodically. Your continued use of the Platform after the effective date of any updated version constitutes your acceptance of the revised policy.
If you have any questions about this Privacy Policy, wish to exercise any of your data subject rights, or wish to raise a concern about our data practices, please contact our data protection team using the channels below. All contact details are displayed as plain text and are not clickable links.
Available 24 hours a day, 7 days a week. We aim to respond to all privacy-related enquiries within 5 business days.
Available 07:00–23:00 WIB (Western Indonesia Time, UTC+7). For general enquiries and account support.
Six core principles that guide every data decision we make at hsd123 — from the moment you register to long after you last play.
We tell you exactly what data we collect, why we collect it, and who sees it. No hidden data flows, no undisclosed sharing arrangements.
We collect only the personal data that is genuinely necessary to deliver our services and meet legal obligations. Nothing more.
256-bit SSL, encrypted databases, role-based access, and continuous security monitoring protect your data at every layer of our infrastructure.
We only send promotional communications to Members who have opted in. You can change your marketing preferences at any time through Account Settings.
We keep your data only as long as required by law or needed for service delivery. When the retention period ends, data is securely deleted or anonymised.
Access, correct, delete, or port your data — your rights are real and actionable. Submit a request to our support team and we will respond within 30 days.
If you want to understand how our Terms & Conditions or Responsible Gaming commitments relate to your personal data, explore the links below — or reach out to our support team directly. We are here to help.
hsd123 is intended for adults aged 21 and above only. Please gamble responsibly and within your means.